Client Information

PARKING AND ACCESS

You can park free of charge on the High Street, with spaces often available right outside our door. Entry is direct from the road with no steps. If you need a ground floor treatment room please request this on booking. We have a toilet with disabled facilities.

PATCH TESTS

Patch tests are required for Alkaline wash, eyelash tinting lash extensions and all IPL treatments, without exception. This is to ensure the safety of our clients and to adhere to the conditions of our insurance.

PRICES

Prices are correct at time of print and are subject to alteration without prior notice. The Treatment Rooms reserves the right to increase prices and modify or discontinue treatments without prior notice to ensure quality and the highest standards.

COURSES OF TREATMENTS

Courses are available on all treatments with attractive discounts. Please ask at reception for more details.

LOYALTY SCHEME

Our loyalty cards are available on reception for you to pick up, when you are in for a treatment.

Collect 10 stamps to receive £5 off your next treatment, 1 stamp per £10 spend, a maximum of 2 stamps per visit.

Stamps can only be collected on the day and time of spend, so please remember to bring your card with you, we have no way of tracing stamps so therefore are unable to back date.

Stamps are not transferable between cards or people. Stamps can only be collected and redeemed on treatments.

The Treatment Rooms reserves the right to end this loyalty scheme at any point. Cards can not be redeemed in conjunction with any other offer.

 

 

ARRIVAL

We request that you arrive at least 5 minutes before your appointment. You are always welcome to browse the gift shop, read one of our magazine or simply relax with a drink while you wait. If you arrive late, we will endeavour to accommodate you but cannot promise you will receive the full treatment time and you may be charged the full price of the booked treatment.

MOBILE PHONES

At The Treatment Rooms we strive to provide a calm and tranquil environment which encourages relaxation. For this reason we request that you turn your mobile phone on silent and respect the atmosphere we are trying to maintain, particularly in the upstairs areas. Thank you.

GIFT VOUCHERS

Gift vouchers are available to buy in salon or over the phone. Gift vouchers can either be made out for a specific treatment or just a monetary value.

COMMENTS AND SUGGESTIONS

We are always very happy to hear your comments about any aspect of our services and welcome suggestions for treatments you would like us to offer.

CANCELLATIONS & Reminders

We offer a text reminder service the day before your appointment, please ensure we have your correct mobile number on our records. If you need to cancel your appointment we request at least 24 hours notice, or a 50% cancellation fee may be charged.

AWARD WINNING

 

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